What is Trainety?
Trainety is an AI project marketplace operated by Qenovia LLC. It helps Publishers post AI-related projects and helps Providers discover relevant opportunities, present their organization profile, and start focused conversations.
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Find answers about your Trainety account, projects, Signals, payments, messages, promotions, reports, and platform access.
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Getting started
Learn how Trainety works for Providers and Publishers.
View guideSignals
Understand how Signals are used to start conversations and show intent.
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Report projects, conversations, accounts, or content that may violate platform rules.
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Submit a support request through Trainety.
Contact supportTrainety is an AI project marketplace operated by Qenovia LLC. It helps Publishers post AI-related projects and helps Providers discover relevant opportunities, present their organization profile, and start focused conversations.
What is the difference between a Provider and a Publisher?
A Provider browses projects, saves opportunities, manages a profile, and uses Signals to contact Publishers. A Publisher posts projects, manages project visibility and promotion, discovers Providers, and communicates with interested Providers.
Can I switch between Provider and Publisher?
Yes. Users can switch roles from the top navigation by selecting Switch to Publisher or Switch to Provider. Some pages, features, and navigation states are role-specific.
Where do I go after signing up?
If you start from Browse projects, Trainety guides you toward the Provider experience. If you start from Post a project, Trainety guides you toward the Publisher experience. Other entry points usually default to the Provider experience unless your prior usage is Publisher-only.
Providers can browse AI projects, save opportunities, manage profiles, use Signals, and continue conversations in Messages.
How do I find projects?
Providers can use Browse to search projects by keyword and filter by category, industry, location, budget, organization size, and date posted.
How are projects ordered?
Project ordering may consider relevance, selected filters, provider profile information, project promotion level, publisher activity, and other platform signals. Promotion can affect visibility, but it does not guarantee a successful match or response.
How do I save a project?
Open a project and select the save icon. Saved projects appear in the Saved page. If a saved project later becomes unavailable, it may appear as closed until removed.
What does closed mean?
Closed means a project is no longer available to Providers. This may happen if a Publisher removes it, turns off publishing, deletes it, or if Trainety restricts the project.
How do I contact a Publisher?
Select Contact on a project. If you have not contacted the Publisher through that project before, you may need to use Signals to open the first conversation.
Publishers can create projects, manage visibility and promotion, discover Providers, review responding Providers, and continue conversations.
How do I publish a project?
Go to the Publisher Projects page and select New. Add project details, requirements, category, industry, budget, organization size, location, expertise tags, and promotion settings. Trainety may review submitted content before the project becomes available.
Why do I need a payment method before publishing?
Trainety may require a payment method before publishing projects to support platform integrity, payment-related features, and promotion workflows.
What happens when I turn a project off?
When a project is turned off, it is no longer shown to Providers as an available project. Existing related conversations may be limited depending on the project state and platform rules.
Can I delete a project?
Publishers can delete a project from their project management view. Deleted projects may no longer appear in the Publisher project list, but platform records may be retained for safety, support, legal, billing, security, dispute, or operational reasons.
What are responding Providers?
Responding Providers are Providers who have used Signals or otherwise opened a valid contact flow for a specific project.
Signals are used by Providers to open or strengthen contact with Publishers. They are designed to show intent and help organize project-related conversations.
What are Signals?
Signals are used by Providers to open or strengthen contact with Publishers. They are designed to show intent and help organize project-related conversations.
Do new users receive free Signals?
New Provider accounts may receive an initial Signals balance according to Trainety's current platform rules.
How many Signals do I need to contact a Publisher?
A Provider must use at least 1 Signal to open initial contact for a project, unless the contact was already opened or another platform rule applies.
Can I increase Signals after contacting a Publisher?
Yes. Providers may be able to increase Signals for a project from the Messages area. Higher Signals may affect the ranking of that conversation in the Publisher's project-related message list.
Are Signals refundable?
Signals are generally used for platform contact and intent features. Refund or return eligibility may depend on the transaction state, platform rules, payment records, and applicable law. Submit a support request if you believe there was an error.
Payment and billing help covers Signals purchases, payment methods, billing records, Priority Credits, Project Subscription, and payment issues.
Where can I buy Signals?
Providers can buy Signals from the Signals page. Available packages and prices are shown before purchase.
Where can Publishers manage promotion payments?
Publishers can manage project promotion from the Projects page, Promotion Settings, Upgrade to Subscription, or Top up Priority Credits flows.
What are Priority Credits?
Priority Credits are used by Publishers to increase project visibility through Priority promotion. When Providers click a Priority project, the project may consume Priority Credits according to platform rules.
What is Subscription promotion?
Subscription promotion is a recurring promotion option for Publishers. It can provide higher visibility than Standard promotion according to platform rules.
Where can I see payment records?
Payment records are available from the Pay page or related payment history pages. Notifications may also link to relevant payment records.
What should I do if payment succeeded but my balance did not update?
Do not repeat the payment immediately. Check your payment records first. If the balance still looks incorrect, submit a support request with your account information, payment time, amount, and any available payment reference.
Can I remove all payment methods?
Publishers may need to remove or delete active projects before removing all payment methods, depending on current platform rules.
Messages allow Providers and Publishers to continue conversations after a valid contact flow.
- Initial attachment guidance is conservative: up to 5 MB per file where the relevant message surface supports upload.
- Supported file types are limited to PDF, PNG, JPG, JPEG, TXT, DOCX, XLSX, and CSV.
- Executable, script, archive, and unknown binary file types are not supported.
How do Messages work?
Messages allow Providers and Publishers to continue conversations after a valid contact flow. Conversations may be organized by project, started-by-you groups, or shortlist status depending on role.
Why can I no longer send messages in a conversation?
Messaging may be unavailable if the related account, project, or content is in an abnormal, deleted, unpublished, restricted, or removed state.
What does Started by others mean?
Started by others means the other party initiated the contact flow. The conversation may have a different layout or available actions depending on your role.
Can I hide a conversation?
Yes. Hidden conversations are removed from the current view. If a new valid conversation is started again with the same party, the conversation may reappear.
Can I send files in messages?
Trainety may support file sending in messages with file size, file type, and safety restrictions. Send files only when they are relevant to the conversation.
Profile visibility controls how Provider profiles may appear in Trainety discovery areas.
Who can see my Provider profile?
If Profile visibility is on, Publishers may be able to view your Provider profile through Discover or related platform areas. If visibility is off, your profile is hidden from public discovery flows.
What should I include in my profile?
Add your organization name, location, organization size, expertise tags, and a clear description of your capabilities. Avoid confidential information, private credentials, or content you do not have permission to share.
Can I edit my profile later?
Yes. You can update your profile information from the Profile page.
Use report actions and support requests for projects, profiles, conversations, accounts, or content that may violate platform rules.
How do I report a project?
Open the project menu and select Report project. Choose a reason, add details if needed, and submit the report for review.
How do I report a conversation or user?
Open the conversation menu and select Report. Add the reason and details so Trainety can review the issue.
What happens after I submit a report?
Trainety may review the reported content, account, project, or conversation and may take action according to platform rules. For privacy and safety reasons, Trainety may not disclose all details of the review outcome.
What content should I report?
Report suspicious activity, misleading project information, spam, harassment, fraud attempts, prohibited content, impersonation, payment abuse, or other behavior that may violate platform rules.
Account Settings is the signed-in area for organization, email, password, and closure request workflows.
Where can I change my organization name, email, or password?
Go to Account Settings. Some changes may require verification or additional confirmation.
Can I close my account?
You can request account closure from Account Settings. Some records may be retained when required for safety, billing, legal, security, dispute, or operational reasons.
What happens after I close my account?
Your account access and visible profile may be removed or disabled according to platform rules. Some historical records, payment records, messages, logs, reports, or project records may be retained where necessary.
Can I recover a closed account?
Account recovery may not always be available. Submit a support request if you closed your account by mistake or need help.
Notifications may include account updates, payment records, platform announcements, project-related messages, safety notices, and other important updates.
What are notifications used for?
Notifications may include account updates, payment records, platform announcements, project-related messages, safety notices, and other important updates.
How do I mark notifications as read?
Opening the full Notifications page clears the unread notification indicator.
Can I remove a notification?
Yes. Select the close icon on a notification to remove it from your current notification list.
Publisher projects can use Standard, Subscription, or Priority promotion. Standard is the default. Subscription and Priority are paid promotion options.
What promotion options are available?
Publisher projects can use Standard, Subscription, or Priority promotion. Standard is the default. Subscription and Priority are paid promotion options.
Does promotion guarantee results?
No. Promotion may affect visibility according to platform rules, but it does not guarantee clicks, contacts, messages, transactions, or successful cooperation.
What happens when Priority Credits reach zero?
When Priority Credits reach zero, a Priority project returns to its underlying promotion level, such as Standard or Subscription, according to platform rules.
Can I stop Subscription promotion?
Publishers can manage renewal settings from Promotion Settings. Changes may apply according to the current billing period and platform rules.
Some accounts may be restricted when Trainety detects activity that may violate platform rules, create safety risks, or require further review.
A restricted account may have limited access to Trainety features. Restricted users may still access public policy and support pages, including About, Help & Support, Privacy Policy, Feedback, Terms of Service, For publishers, For providers, and Log out.
Why was my account restricted?
An account may be restricted because of suspected policy violations, payment issues, spam, abusive behavior, suspicious activity, misleading information, repeated reports, security concerns, or other platform integrity reasons.
What can I still access while restricted?
Restricted users can access allowed support and policy pages, review account-related information, log out, and seek help through the available support or appeal flow.
What happens to active subscriptions when my account is restricted?
If a restricted account has an active Subscription promotion, Trainety may stop future renewal at the end of the current billing period according to platform rules.
Can I appeal a restriction?
Yes. You may submit an appeal for review. Submitting an appeal does not guarantee that access will be restored.
What should I include in an appeal?
Include your account information, organization name, a clear explanation of the issue, any relevant project IDs or payment references, and why you want the restriction reviewed.
Contact support
If you cannot find the answer you need, submit a support request through Trainety. Include enough details for us to understand the issue.
- Account information
- Organization name
- User role
- Project ID, if relevant
- Payment reference, if relevant
- Screenshot or error message, if available
- A clear description of what happened
You can submit a support request through this page. If you are logged in, Trainety may use your account information to help identify the issue.
Submit a restriction appeal
Use this form when you want Trainety to review an account restriction. Submitting an appeal does not guarantee that access will be restored.